Store Policy
Return Policy
You may return any unopened product within 30 days of purchase in many cases for a full refund or credit.
We'll refund or credit the value of the item and any taxes you were charged.
Shipping and handling charges are non-refundable.
To receive a refund, the original packing invoice should accompany your return.
Please note some item returns may incur restocking fees of up to 25%.
You may mail returns via the US Postal Service, FedEx, UPS or DHL to the address below.
We recommend that you insure/track/delivery confirm the package during return shipment.
Enclosing your original packing invoice will help us expedite your return.
Insan Healing
3250 W Olympic Blvd #225
Los Angeles, CA 90006
info@insanhealing.com
You can return anything bought online either through the mail or at our LA store. Help is always available at 323-730-8880
Shipping Policy
We ship most items with USPS Priority 2-3 days domestic and Priority Express 1 day (most domestic locations).
We offer at the lowest possible price currently available on www.usps.com rates table.
USPS Priority International and Express International rates are offered by padded flat rate envelope until the size is exceeded, then the items will ship by weight/dimension.
In certain instances for larger sized or quantity orders, UPS ground may be used to ship.
The rates available are those currently posted on www.ups.com rates table.
Priority mail shipments are insured up to $50,
additional insurance is available upon request and signature will be required to obtain your package.
Delivery confirmation and tracking available with a provided email address during the ordering process/checkout.
Privacy Policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process,
we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address
in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission,
we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction,
verify your credit card, place an order, arrange for a delivery or return a purchase,
we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing,
we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you,
for the continued collection, use or disclosure of your information, at anytime,
by contacting us at info@insanhealing.com or mailing us at:
Insan Healing 3250 W Olympic Blvd, Suite 225, Los Angeles, CA, 90006, United States
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - PAYMENT:
If you choose a direct payment gateway to complete your purchase,
the processing company may store your credit card data.
It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the
PCI Security Standards Council, which is a joint effort of brands
like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information
to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and
other payment transaction processors, have their own privacy policies in respect
to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner
in which your personal information will be handled by these providers. In particular, remember that certain providers
may be located in or have facilities that are located in a different jurisdiction than either you or us.
So if you elect to proceed with a transaction that involves the services of a third-party service provider,
then your information may become subject to the laws of the jurisdiction(s) in
which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment
gateway located in the United States, then your personal information used in
completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application,
you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence,
or that you are the age of majority in your state or province of residence and you have given us your consent
to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated,
so that you are aware of what information we collect, how we use it, and under what circumstances,
if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred
to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you,
register a complaint, or simply want more information contact our
Privacy Compliance Officer at info@insanhealing.com or by mail at Insan Healing
[Re: Privacy Compliance Officer]
[3250 W Olympic Blvd, Suite 225, Los Angeles, CA, 90006, United States]